Acer Hacked – Private Data of Millions of Clients Sold on Hacker Forum

Updated: 18 October 2021
Updated: 18 October 2021

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Hacker group Desorden announced today on a popular hacker forum that it has hacked and breached the Taiwanese multinational hardware and electronics company Acer.

On a forum post today – 13 October – the hacker group Desorden announced that it had hacked and breached the Indian servers of Acer.

This alleged breach affected acer.co.in – the Indian subsidiary of the Taiwanese manufacturer.

The hackers claim to have stolen 60 GB of data and databases from Acer servers. The stolen data includes customer information, corporate data as well as sensitive accounts, financial and audit data.

Update: In a statement given on 14 October to Privacy Affairs, Acer confirmed that its Indian servers have been breached by hackers.

Privacy Affairs was the first outlet to break the story on October 13. We reached out to Acer for comments.

Acer spokesperson Steven Chung gave the following statement to Privacy Affairs:

“We have recently detected an isolated attack on our local after-sales service system in India. Upon detection, we immediately initiated our security protocols and conducted a full scan of our systems. We are notifying all potentially affected customers in India. The incident has been reported to local law enforcement and the Indian Computer Emergency Response Team, and has no material impact to our operations and business continuity.”

Highlights

  • Hacker group Desorden claims to have breached Acer India
  • Private data of several million clients affected – includes name, address and phone numbers
  • Hackers are selling sensitive corporate financial and audit data
  • Released data appears to be real and authentic
  • Data includes login details of Acer retailers and distributors

Update: The released data appears to include login details of Acer retailers and distributors from India.

Desorden Acer Hack

According to the hackers, the breach affects the data of several million Acer customers, mostly from India.

Desorden group claims that it will give Acer management the rights to verify the data to definitely prove that this breach was real and the data is authentic.

Privacy Affairs has analysed the data publicly released by the hackers. We have found customer data that appears to be accurate and genuine after contacting multiple affected individuals from the released data.

Private data of more than 10,000 individual was released for free and as a sample and from here we managed to confirm the identity of several listed individuals.

The hackers claim that sensitive data of several million more Acer customers will be released for a fee.

The breach appears to have been taken place on October 5th. That is the last date with up to date information available in the leaked databases.

Acer Hacked

It is unclear how the hackers have managed to obtain the allegedly stolen data.

We have reached out to Acer for comments. We will update this story as more details will emerge.

Second Major Attack in 2021

This event marks the second successful cyberattack against Acer. Earlier in 2021 Acer suffered a major ransomware attack carried out by the now infamous REvil ransomware operation.

At the time, cybercriminals demanded $50 million in ransom from the company. Initially Acer refused to either confirm or deny this attack.

Desorden is a known hacker group that in the past has carried out several known cyberattacks.

The most recent one was on September 23, when the group claimed to have stolen more than 200 GB of data form the Malaysian division of ABX Express Enterprise.

At the time of the prevoious attack, Desorden Group commented the following on their activities:

“Desorden attacks on supply chains create higher level of disorder & chaos affecting many parties rather than the victim itself. If victim fails to pay, Desorden sells the data on black market in a few days.

The group seems to be a high profile seller of hacked data on the respective hacker forum. This new data breach is already the third major one claimed by the group just this month.

A few days ago the same account posted an announcement claiming to have breached SkyNet.com.my Malaysia Logistics and released the personal data of millions of clients.

Yet another one was a breach against the Singapore division of the recruitment and HR company ProTempts.

Acer India Data Breach

Written by: Miklos Zoltan

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Founder & CEO Privacy Affairs

Miklos Zoltan is the founder and CEO of Privacy Affairs. Miklos has long-time experience in cybersecurity and data privacy having worked with international teams for more than 10 years in projects involving penetration testing, network security and cryptography.

Miklos founded Privacy Affairs in 2018 to provide cybersecurity and data privacy education to regular audiences by translating tech-heavy and "geeky" topics into easy-to-understand guides and tutorials.

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