Avast Password Manager Not Working – How to Fix?

Updated: 3 November 2021
Updated: 3 November 2021

Miklos Zoltan

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In this guide, you will learn how to solve issues regarding the Avast Password manager. Common problems include:

  • You cannot access the Avast Password component.
  • Avast Passwords extension error.
  • Avast Passwords component error.

Quick Summary

Avast Password manager, also known as Avast Passwords, is a utility you can use to store and manage passwords and other sensitive information. The sensitive information includes your credit card details, addresses, and private notes.

Over time, you may notice that the Avast Password manager isn’t working correctly. Some issues and bugs can cause this problem. Here are some ways to fix the issues that may cause the Avast Password manager not to work as intended.

Avast Password Manager not working? – check out the solutions below.

Avast Password Manager Not Working

Check Your Internet Connection

Avast Passwords Manager may not work correctly if you are offline. For the best results, ensure you have an active internet connection. You can test if your internet is working by opening your favorite web pages.

If they don’t load, you can try accessing them using another device. This will ascertain if your device has internet-related problems or you don’t have internet.

If you don’t have an active connection, you can try restarting your modem/router or calling your Internet service provider. If your device has internet-related problems, try rebooting it too.

Check If You’re Using Private/Incognito Mode

Most browsers disable extensions and add-ons when in private/incognito mode. In this case, your Avast Passwords extension may not work correctly unless you enable it in incognito mode.

This fix also works for other add-ons and extensions.

Enable Avast Password Manager Component

On Windows systems, the Avast Passwords utility comes integrated with Avast antivirus software.

Due to updates, the secure passwords component might disappear, which can be frustrating if you want to manage your passwords or other sensitive data. Follow the steps below to re-enable Avast Passwords.

  1. Launch Avast antivirus, click on the Menu, and select Settings.
  2. Go to the General tab, then Troubleshooting, and click Add/Modify Components.
  3. On the screen that opens, tick the Passwords(old) and click Change.
  4. Select Yes on the authorization prompt and then click Done.
  5. Now go to the Privacy tab, select Password Manager, and tick the Show Avast Passwords option.

Now you can access Avast Passwords.

Re-enable Avast Passwords Browser Extensions

Browser updates might disable Avast Passwords extensions. Thus, you won’t be able to use the Avast password management service. To fix this issue, you will need to enable the Avast Passwords extension on your browser manually.

Open your browser’s settings and select the add-ons/extension option. Then look for disabled add-ons/extensions and re-enable Avast Passwords.

Re-add Avast Passwords Browser Extensions

At times, the Avast Passwords browser extensions may be unable to communicate with the antivirus application. They may throw the error ‘something is not right.’ In some cases, they may be corrupt, and hence they may not work correctly.

To solve this issue, you will need to re-add the Avast Passwords browser extension. Here is the procedure to re-add the extension:

  1. Launch Avast antivirus, go to the Privacy tab, and click on the Passwords tile. If you have a master password, you will need to use it to unlock the Passwords tile.
  2. On the Passwords screen, click Settings and go to the Browser Integration tab.
  3. Click the re-add extension option next to your browser installed extension.

If you are a Google Chrome user, you can also uninstall the Avast Passwords extension from the browser and reinstall it from the Google Chrome Web Store.

Solve Error 0x8009000BU

You may see this error when you try to access the Avast Passwords component on your Avast antivirus. This error is a type of bug in which the Avast Passwords component conflicts with your Microsoft account.

If you have changed your Windows password or signed in with your local account, you may notice this error.

To solve this error, you need to revert back to your old Windows Password or sign in with your Microsoft account. Proceed as follows to sign in with your Microsoft account:

  1. On your Windows, open the Settings app and select the Accounts option.
  2. Under Your Info, click the Sign in with your Microsoft account option.

Uninstall and Reinstall Avast Password Manager

If you use the standalone Avast Password manager, especially Mac users, you can fix most problems by uninstalling and reinstalling Avast Passwords. It is recommended to contact Avast Support before undertaking the process.

On Windows, you can also uninstall and reinstall the Avast antivirus if the above solutions don’t seem to work.

Wrap Up

Avast Passwords is among the popular password managers used by most users. Even with its popularity, Avast Passwords is marred with some bugs that make it not work correctly.

Nonetheless, with the above solutions, you will fix various issues that result in the ‘Avast Password manager not working’ error.


What if I don’t remember my Avast master password?

This means you will lose all your Avast Passwords data. Avast doesn’t store your master password online or locally on your machine. If you forget your master password, you will have to uninstall and reinstall your Avast passwords and start a clean slate.

What is happening to Avast Passwords?

Currently, Avast has stopped offering Avast Passwords. This is the reason why you do not see it in your updated Avast antivirus or your respective app stores. It is also not available in Firefox extensions. Nonetheless, Avast continues to offer subscription renewals and customer support to users who already have it.

How do I cancel my Avast Passwords subscriptions?

If you no longer wish to use the paid version of Avast Passwords, you can cancel your subscription via your Avast account. Sign in to your account using the purchase email; under the subscription tile, click unsubscribe and follow the on-screen instructions.

Is Avast Passwords the best password manager?

Avast Passwords is a good option, but it is not the best password manager in the industry. It lacks essential features such as offline compatibility, sharing plans, and no Two-Factor Authentication, among other standard features. Additionally, Avast has discontinued this product at this time.

What other services does Avast have?

Avast offers other services such as Avast Secure Browser, Password Guardian, VPN, malware protection, free antivirus, Antivirus Plus and firewall.

Written by: Justin Oyaro

Connect with the author:

Tech and Cybersecurity Expert Justin is a cybersecurity expert with over 5 years of experience that stretches across various technological realms. He is a valued expert in cybersecurity, Cord-cutting, Cryptocurrency, Smartphones, How-tos and other related fields. Justin has written authoritative content for multiple Cybersecurity websites and blogs on matters regarding privacy and security. He also does pen test on tech products such as smartphone applications and websites. When he is not writing, Justin spends most of his time on the latest tech trends and Android Studio. Justin is also a degree holder in Information Systems Technology and Master of Computer Applications (M.C.A.), University of Adelaide.

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