In this guide, you will learn to solve:
- No internet while connected to IPVanish
- No internet after disconnecting from IPVanish (Windows, Mac OS, and iOS)
- IPVanish connectivity issues on Fire TV Stick
- API error
- Intermittent connectivity and disconnections
At times, IPVanish VPN may not work as intended. Usually, this is attributed to connectivity issues. These issues involve the VPN app, your network and system configurations, or even the VPN service. This guide will provide you with solutions to the most common and rare IPVanish connection problems.
If you are frustrated with IPVanish then we recommend you check out ExpressVPN. ExpressVPN is very easy to set up and is known to be hassle free and without connection issues.
Here, let’s talk about some simple things that generally will fix most issues:
Before launching the VPN app, ensure you have a working internet connection. You can test your internet connection by loading your regular websites. If you cannot access them, you may not have internet access.
Also, check whether your other devices can access the internet. If they cannot, solve this problem by:
Using an incorrect username and password combination repeatedly may result in ‘Too Many Failed Attempts’ and ‘Authentication failed’ errors. The ‘Too Many Failed Attempts’ error deters account hijacking attempts and lasts for 12 hours.
To solve it:
Besides incorrect credentials, an expired subscription also throws the ‘Authentication failed’ error. Renew your subscription to solve the error.
This is a commonly reported issue. This is how you fix it:
Run the VPN app as an Admin
In Windows, the IPVanish app requires admin privileges to function correctly. In most instances, it won’t launch without admin rights. If you managed to open it without admin rights, exit the app (make sure it is not in the system tray) and relaunch it as an Admin.
Use a different VPN server
Connect to a different IPVanish server and check whether you can access the internet. Congested servers may accept new connections, but they will be very slow. You can let IPVanish choose the best server for you.
Change your VPN protocol
If you still cannot access the internet, try changing the VPN protocol. Some internet connections may not accept the VPN protocol in use. Moreover, if you get the “Exception of type ‘DotRas.RasDialException’ was thrown” error, changing the VPN protocol will solve the problem.
To change the VPN protocol:
Repair/install the TAP driver in Windows
IPVanish TAP driver may conflict with other VPN TAP drivers. Use the following steps to repair the TAP driver:
If it doesn’t install successfully, you will have to download the TAP driver and install it manually. Exit IPVanish, install the driver, and relaunch the app.
Check your antivirus and firewall
Your security software may block IPVanish. They might recognize IPVanish tunneling as potentially harmful activity and block any internet connection. To troubleshoot this problem, temporarily disable your security software and see if you will have an internet connection.
If you can access the internet, whitelist/exclude the IPVanish app in your security software.
Uninstall and reinstall the updated IPVanish app.
Updating the VPN app may solve several problems. Sometimes undiscovered bugs may be the reason why you have no internet connection while connected to the VPN. While at it, you can also update your entire system.
If updating the app doesn’t work, you will have to uninstall and reinstall the updated version. On Mac OS, you have to uninstall the VPN app completely. You can do this by using the v3 uninstaller. This will allow a clean install.
Apps/services not working with the VPN
Certain apps/services may not be compatible with IPVanish VPN. Popular apps/services with this problem include streaming services such as Netflix, Amazon Prime Video, among others. These services implement mechanisms that block VPN traffic. IPVanish is not yet able to bypass them. IPVanish is not a good option when circumventing geo-restrictions.
However, you can exclude the apps from using IPVanish when you connect to IPVanish servers. This is possible via an IPVanish feature known as split tunneling. You will enjoy your Apps/services but with content offered in your geo-location.
Active IPVanish DNS addresses cause this problem. After you disconnect from IPVanish, your system DNS is supposed to revert to its previous settings. However, this might not be the case at all times.
Here is how to solve this problem in various platforms:
This is a rare problem in Macs. You can solve it by configuring TCP/IP to automatic and by removing IPVanish DNS.
Use the following steps:
On iOS, reset the DNS to automatic as follows:
Note: IPVanish app is no longer compatible with the First-Generation Fire TV Stick. You can install the app, but it won’t work correctly. This guide solves problems in Second-Generation Fire TV Stick and newer versions.
Before connecting to IPVanish, ensure you have access to a working internet connection. Also, ensure you have the correct credentials with an active IPVanish subscription.
This option solves most IPVanish connectivity issues on Fire TV Stick:
When IPVanish cannot validate your credentials. You will get “The API responded, but there no data in response…” error. This is a connectivity logon error. It happens when the app cannot communicate with the IPVanish domain because the domain is blocked.
If an ISP content filter blocks the domain, you will need to contact them. Some ISPs allow you to turn off the filter from your account. Log into your account, look for the filter and turn it off. Most ISPs implement content filters in the form of many names such as parental control/child-safe/content control/content lock, and so on.
If you reside in a country that blocks VPN services, you can use manual configuration options to eliminate the error. However, if your country has strict censorship laws, such as China and the UAE, unfortunately, you cannot solve the error. Hence, you won’t be able to use the IPVanish service.
Another very common problem. Follow the below:
Frequent disconnections can be a result of an unreliable internet connection. If you are using Wi-Fi, move closer to the router or where the signal is strong. Also, move your router and your device away from electronic appliances such as microwave oven, baby monitors, refrigerator, cordless phones, and other Bluetooth devices.
Their signals interfere with Wi-Fi, and this can cause disruptions. Moreover, your neighbors’ Wi-Fi may also interfere with your Wi-Fi signal. Set your router to pick an automatic channel on the Wi-Fi settings.
The closer the server, the better the connection. Far way servers may suffer from packet loss, and this can lead to intermittent connectivity. Connect to faraway servers if you have a high-speed internet connection.
Most VPN connections rely on the UDP protocol. It is fast and more efficient. However, if you want a stable and reliable connection, use the TCP protocol. This protocol can retransmit loss packets and even check for errors. It is also relatively slow when compared to UDP protocol.
If security is not your primary concern, you can use protocols such as PPTP. It sacrifices security for speed.
Reboot your computing and networking devices. A reboot flushes complex unforeseen processes and gives your devices a fresh start. After a reboot, log into IPVanish and try connecting again.
The steps and solutions in this guide will help you solve IPVanish connectivity issues. If you encounter a problem not listed on this guide, let us know about it.
Further VPN guides we recommend you to check out: