IPVanish Connection Issues: Solved! (2021 Guide)

Updated: 20 August 2021
Updated: 20 August 2021

Miklos Zoltan

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In this guide, you will learn to solve:

  • No internet while connected to IPVanish
  • No internet after disconnecting from IPVanish (Windows, Mac OS, and iOS)
  • IPVanish connectivity issues on Fire TV Stick
  • API error
  • Intermittent connectivity and disconnections

Quick Summary

At times, IPVanish VPN may not work as intended. Usually, this is attributed to connectivity issues. These issues involve the VPN app, your network and system configurations, or even the VPN service. This guide will provide you with solutions to the most common and rare IPVanish connection problems.

If you are frustrated with IPVanish then we recommend you check out NordVPN. NordVPN is very easy to set up and is known to be hassle free and without connection issues.

Tip: Use the navigational menu on the right (desktop) or the one below the image (desktop) to navigate straight to the particular problem you are facing.

IPVanish Won't Connect

IPVanish Not Connecting: Troubleshooting the Basics

Here, let’s talk about some simple things that generally will fix most issues:

Check your internet connection

Before launching the VPN app, ensure you have a working internet connection. You can test your internet connection by loading your regular websites. If you cannot access them, you may not have internet access.

Also, check whether your other devices can access the internet. If they cannot, solve this problem by:

  1. Restarting your router/modem and your devices.
  2. Reconnecting to your network via Wi-Fi or Ethernet cable.
  3. Check your network settings.
  4. Contact your ISP.

Use the correct credentials and check your subscription status

Using an incorrect username and password combination repeatedly may result in ‘Too Many Failed Attempts’ and ‘Authentication failed’ errors. The ‘Too Many Failed Attempts’ error deters account hijacking attempts and lasts for 12 hours.

To solve it:

  1. Use the correct credentials after 12 hours or
  2. Submit a request to IPVanish with the correct credentials and your public IP address.

Besides incorrect credentials, an expired subscription also throws the ‘Authentication failed’ error. Renew your subscription to solve the error.

No internet while connected to IPVanish

This is a commonly reported issue. This is how you fix it:

Run the VPN app as an Admin

In Windows, the IPVanish app requires admin privileges to function correctly. In most instances, it won’t launch without admin rights. If you managed to open it without admin rights, exit the app (make sure it is not in the system tray) and relaunch it as an Admin.

Use a different VPN server

Connect to a different IPVanish server and check whether you can access the internet. Congested servers may accept new connections, but they will be very slow. You can let IPVanish choose the best server for you.

Change your VPN protocol

If you still cannot access the internet, try changing the VPN protocol. Some internet connections may not accept some VPN protocols in use. Moreover, if you get the “Exception of type ‘DotRas.RasDialException’ was thrown” error, changing the VPN protocol will solve the problem.

To change the VPN protocol:

  1. Open the Settings on the VPN app.
  2. Click on the Connection tab, and change the active VPN protocol.

Repair/install the TAP driver in Windows

IPVanish TAP driver may conflict with other VPN TAP drivers. Use the following steps to repair the TAP driver:

  1. Open the Settings on the VPN app.
  2. Go to the Connection tab, and scroll to the bottom.
  3. Click on the “Install/Repair” button.
  4. Restart the VPN app after installation is complete.

If it doesn’t install successfully, you will have to download the TAP driver and install it manually. Exit IPVanish, install the driver, and relaunch the app.

Check your antivirus and firewall

Your security software may block IPVanish, which is you you can get the IPVanish not connecting error. They might recognize IPVanish tunneling as potentially harmful activity and block any internet connection. To troubleshoot this problem, temporarily disable your security software and see if you will have an internet connection.

If you can access the internet, whitelist/exclude the IPVanish app in your security software.

Uninstall and reinstall the updated IPVanish app.

Updating the VPN app may solve several problems. Sometimes undiscovered bugs may be the reason why you have no internet connection while connected to the VPN. While at it, you can also update your entire system.

If updating the app doesn’t work, you will have to uninstall and reinstall the updated version. On Mac OS, you have to uninstall the VPN app completely. You can do this by using the v3 uninstaller. This will allow a clean install.

Apps/services not working with the VPN

Certain apps/services may not be compatible with IPVanish VPN. Popular apps/services with this problem include streaming services such as Netflix, Amazon Prime Video, among others. These services implement mechanisms that block VPN traffic. IPVanish is not yet able to bypass them. IPVanish is not a good option when circumventing geo-restrictions.

However, you can exclude the apps from using IPVanish when you connect to IPVanish servers. This is possible via an IPVanish feature known as split tunneling. You will enjoy your Apps/services but with content offered in your geo-location.

No internet after disconnecting from IPVanish

Active IPVanish DNS addresses cause this problem. After you disconnect from IPVanish, your system DNS is supposed to revert to its previous settings. However, this might not be the case at all times.

Here is how to solve this problem in various platforms:

Windows

  1. Click on the taskbar search box, and type cmd. Under the command prompt app menu, click Run as administrator and confirm.
  2. On the open command prompt, enter the following commands.
    • Type ipconfig /release and press Enter.
    • Type ipconfig /flushdns and press Enter.
    • Type ipconfig /renew and press Enter. (this might take a little while)
    • Type netsh int ip reset and press Enter.
    • Type netsh winsock reset and press Enter.
    • Type netsh interface ipv4 reset and press Enter.
    • Type netsh interface ipv6 reset and press Enter.
    • Type netsh winsock reset catalog and press Enter.
    • Type netsh int ipv4 reset reset.log and press Enter.
    • Type netsh int ipv6 reset reset.log and press Enter.
  3. Restart your computer.

MacOS

This is a rare problem in Macs. You can solve it by configuring TCP/IP to automatic and by removing IPVanish DNS.

Use the following steps:

  1. Click on the Apple logo and go to System Preferences, then click Network.
  2. Select your current network connection from the list on the left, Wi-Fi or Ethernet, then click Advanced.
  3. On the window that appears, go to the TCP/IP tab, then click Configure IPv4; on the pop-up menu, select Using DHCP. Also, click Configure IPv6 and on the pop-up menu, select Automatically and click OK.
  4. Go to the DNS tab, highlight the IPVanish DNS addresses, click the minus (-) button to remove each of them (198.18.0.1 and 198.18.0.2), and then click OK.
  5. Click the Apply button and restart your Mac.

iPhone/iPad

On iOS, reset the DNS to automatic as follows:

  1. Open your Settings app and go to Wi-Fi.
  2. Tap the blue (i) next to the name of your current wireless network.
  3. Tap Configure DNS and select Manual.
  4. Tap the red minus to remove existing DNS, then tap Save.
  5. Next, select Automatic and then tap Save again.
  6. Restart your iOS device.

IPVanish connectivity issues on Fire TV Stick

Note: IPVanish app is no longer compatible with the First-Generation Fire TV Stick. You can install the app, but it won’t work correctly. This guide solves problems in Second-Generation Fire TV Stick and newer versions.

Troubleshooting the basics

Before connecting to IPVanish, ensure you have access to a working internet connection. Also, ensure you have the correct credentials with an active IPVanish subscription.

Clear the Fire TV Stick Cache

This option solves most IPVanish connectivity issues on Fire TV Stick:

  1. On your Fire TV Stick, go to Settings and select Applications.
  2. Go to Manage Installed Applications, scroll and select IPVanish.
  3. Click Force Stop, then Clear data and Clear cache.
  4. Restart your Fire TV Stick
  5. Launch the IPVanish app and try connecting again.

API error

When IPVanish cannot validate your credentials. You will get “The API responded, but there no data in response…” error. This is a connectivity logon error. It happens when the app cannot communicate with the IPVanish domain because the domain is blocked.

If an ISP content filter blocks the domain, you will need to contact them. Some ISPs allow you to turn off the filter from your account. Log into your account, look for the filter and turn it off. Most ISPs implement content filters in the form of many names such as parental control/child-safe/content control/content lock, and so on.

If you reside in a country that blocks VPN services, you can use manual configuration options to eliminate the error. However, if your country has strict censorship laws, such as China and the UAE, unfortunately, you cannot solve the error. Hence, you won’t be able to use the IPVanish service.

Intermittent connectivity and disconnections

Another very common problem. Follow the below:

Connect to a stable internet connection

Frequent disconnections can be a result of an unreliable internet connection. If you are using Wi-Fi, move closer to the router or where the signal is strong. Also, move your router and your device away from electronic appliances such as microwave oven, baby monitors, refrigerator, cordless phones, and other Bluetooth devices.

Their signals interfere with Wi-Fi, and this can cause disruptions. Moreover, your neighbors’ Wi-Fi may also interfere with your Wi-Fi signal. Set your router to pick an automatic channel on the Wi-Fi settings.

Connect to closest servers

The closer the server, the better the connection. Far way servers may suffer from packet loss, and this can lead to intermittent connectivity. Connect to faraway servers if you have a high-speed internet connection.

Use the TCP protocol

Most VPN connections rely on the UDP protocol. It is fast and more efficient. However, if you want a stable and reliable connection, use the TCP protocol. This protocol can retransmit loss packets and even check for errors. It is also relatively slow when compared to UDP protocol.

If security is not your primary concern, you can use protocols such as PPTP. It sacrifices security for speed.

Reboot your devices and log in again

Reboot your computing and networking devices. A reboot flushes complex unforeseen processes and gives your devices a fresh start. After a reboot, log into IPVanish and try connecting again.

Wrap up

The steps and solutions in this guide will help you solve IPVanish connectivity issues. If you encounter a problem not listed on this guide, let us know about it.

Further VPN guides we recommend you to check out:

Written by: Justin Oyaro

Connect with the author:

Tech and Cybersecurity Expert Justin is a cybersecurity expert with over 5 years of experience that stretches across various technological realms. He is a valued expert in cybersecurity, Cord-cutting, Cryptocurrency, Smartphones, How-tos and other related fields. Justin has written authoritative content for multiple Cybersecurity websites and blogs on matters regarding privacy and security. He also does pen test on tech products such as smartphone applications and websites. When he is not writing, Justin spends most of his time on the latest tech trends and Android Studio. Justin is also a degree holder in Information Systems Technology and Master of Computer Applications (M.C.A.), University of Adelaide.

36 thoughts on “IPVanish Connection Issues: Solved! (2021 Guide)”

  1. Rene Alvarado says:

    I’ve had IP vanish for several years and it worked fine on my fire box second generation. I just installed a fire cube second generation today and the moment I start ipvanish my fire cube disconnects from the ethernet connection. I do not understand why my fire cube is rejecting or rather the other way around. I’ve rebooted everything and cleared the cash and even data a couple times. Still the same, I it works up until I turn on ipvanish and then my internet immediately disconnects and I have no connection?

  2. Kathi says:

    Thank you!! The clear data/cache worked!!!

  3. Shang says:

    my ipvanish app refuse to install in my system. when trying to install it, it will show “failed. see log file for details.”
    Can someone help me out

  4. Steve F says:

    Have been useing ip vanish a good few years now.
    But Iv’e just noticed that when setting it up to connect via London or Manchester, or some other uk city. Although it says it is connected via that town/city, when I check the actual IP address shown top left, using an IP checker, it is in fact an ip address somewhere in the USA. Usually Ashburn, or some place near Witchita, Kansas. -What the hecks going on.
    So I checked some of the European locations. Most showed correct IP but a few, were also connected via somewhere in US.
    Seems strange, any ideas, hehe, seems like crossed wires somewhere.

  5. Graeme Hill says:

    Just noticed although have my suspicions its been going on for months IPvanish App shows me connected in the task bar and the app turns green the Ip address never changes always shows my home IP Address it doesnt matter what server I use or what protocol I use if i open the app it shows me as not connected even though the task bar shows me as connected

    1. Miklos Zoltan says:

      IPVanish honestly isn’t really that great of a VPN. We made this guide to help people with connection issues and firestick issues – which are very often encountered with this VPN – but we generally do not recommend the VPN itself.

  6. Robert Schlund says:

    Amazon Firestick
    Your asked to re-login to IPVanish after months of use. You login to IPVanish again and get a message that sez
    Login error will not accept your login ID & password. The fix ! = # 1 unplug your router/modem for 2 minutes and your firestick , restore power . Go to firestick settings/IPVanish force stop clear cache then open IPVanish, login again . Most times you’ll be good to go. If not go to settings and check network settings to make sure you have a good internet connection , if not this is your problem!

  7. Barry says:

    seem to have screen saying connection lost and can’t access TV programmes or anything.frozen

  8. corine Marla saldivar says:

    I have an active account with IPVANISH and it has never connected. All I see is connection failed. I’m about to cancel my account.

  9. Barry says:

    I had same problem. Went into settings apps found ipvanish and forced stop came out and added my email and password and it worked. Hope it helps someone

  10. DB says:

    Seems this connection issue is STILL a problem. I also cannot get my NVidia tv box to connect, which it has (up till recently) worked for over a year. Frankly, this is not acceptable, as I/we are paying for a service we’re not getting.

    Yes, I’ve tried all the obvious stuff, so please do not treat me like a noob. What the hell am I supposed to do now ???

  11. Rex says:

    I am bit unhappy with the current ipvanish Android app. I have a disney+ hotstar account which is only accessible in India. With ipvanish current Android tv/mobile app it is not working as they can detect you as a vpn user. I have then used the open VPN client with my ipvanish account credentials, and it worked fine. Maybe some one could help me what should I do to make this happen that it would work also in ipvanish client too. Thank in advance for your reply.

  12. Justin B Kunsman says:

    Hello I’m just wondering I have a fire stick and I downloaded the app ipvanish to my fire stick but I can’t seem to find the app anywhere when I go to look for it. I have to actually go into settings and go to applications to find it is there a reason for this?

  13. James Walsh says:

    My account is only 2months old and now all I get for my money is 30 seconds of the IP logo and then it turns off. Tried everything suggested. Cleared everything and reinstalled twice. Same result every time. Absolute rubbish.

  14. John says:

    Make sure your account is still active. If your credit card has changed, it will not renew and you will not be able to connect even though you are logged in. Go to their website and update your payment info.

  15. Strawberrisc says:

    I have just changed my broadband provider. IP Vanish still works on my Firesticks but it won’t let me access the app, the website or several other VPN websites. Is there something I can programme into my router to bypass this?

  16. Javid says:

    Same issue… Unable to connect to the net while IPVanich is connected.

  17. Vickie Robinson says:

    Mine is exactly the same going to cancel and find a new one

  18. Wheelie says:

    I’ve used IPVanish for years and now all of a sudden, I get “connection failed” over and over again, and none of the common fixes solve the problem.

  19. John says:

    Just signed up logged in and keep getting connection failed tried several different things

  20. Theresa Belmont says:

    Same problem here. It started on March 18th. Getting connection failed msg on all servers.

  21. JSloan says:

    My IPVanish has also stopped working. Once I to to that screen and click on connect it shuts it down and goes to the home screen. New Firestick that it work with until recently.

  22. Paul says:

    When I’m in the ipvanish app it will not connect keeps telling me connection failed

  23. Edward Olver says:

    My IPVANISH also for no reason just will not connect all of a sudden

  24. Andrew says:

    Same thing happens to me. ^

    I contacted support and wasted a ton of time. If anyone has a recommendation for a better VPN supported by fireTV let me know. IPVANISH is a joke

  25. Raquel says:

    I have 3rd gen firestick and it won’t connect it’s not even making an attempt I did the troubleshooting the only thing that did was stopped it from closing everytime I tried to connect

  26. Rich says:

    Mine has done this for 6 months and still won’t work! On phone or TV? All I get is unknown error logging in? And they’ve just taken another years subscription out, I wanted to cancel.

  27. Andi Fox says:

    THANK you. Now I can go to Kodi.

  28. Michael Sims says:

    Have tried all above suggestions but IPVanishVPN will still not connect. It worked fine until a few days ago then just quit working. I have reset both Fire cube and the IPVanishVPN app multiple times and also unplugged the device with no success. Any suggestions

    1. VPNTeacher says:

      Hey Michael. I’m sorry to hear that. Could you please describe your problem in a bit more detail? You can start the VPN app but no matter what you do it does not actually connect to a VPN server? By reset, you mean you have uninstalled the IPVanish app and re-installed it?

      1. Michael Sims says:

        I can start the vpn app but when I try to connect, it won’t. And yes, I have uninstalled the app and reinstalled it with the same result.

        1. VPNTeacher says:

          Did you also try this with several servers and it’s the exact same result? Sometimes a particular server might not work for some reason and you need to try others. Either way, I’m going to try this out myself to see if I will encounter the same problem. It seems to be weird though and I know it’s very frustrating. Are you still in the 7 days refund policy period? Just in case it will not you should get your money back. I’ll investigate though and hopefully it will work.

          1. Michael Sims says:

            The app worked fine for a couple of months then just quit working. I haven’t changed anything that I know of. The only thing I haven’t tried is clearing all data on the fire cube. Have been reluctant to do that since I’ll have to reload all my apps again. I have tried different servers, different countries, cities, etc. with same results. I’ve tried all the supposed fixes recommended on multiple websites. Must be overlooking something but don’t know what.

          2. VPNTeacher says:

            I’m sorry to hear that. It’s possible this could be caused by a software update by either of the providers, which apparently broke things a bit. It sometimes happens when a new firmware version is released for a product. This might mean that it will work soon once they patch the issue. I’d drop a line to IPVanish support, maybe they are aware of it and will confirm it, or maybe even know the right solution.

            I have also found this but I assume you have already seen it: https://support.ipvanish.com/hc/en-us/articles/115002080773-Amazon-Fire-TV-Fire-Stick-Troubleshooting

          3. VPNTeacher says:

            A temporary solution could be to use the free trial version of NordVPN for 7 days and hopefully, in the meantime IPVanish will fix this issue. You can find it here: https://free.nordvpn.com/trial/ <– it's a normal link to their website, we will not be paid anything at all if you click on it (even if you get the paid version later). It's 7 days free trial, so don't forget to cancel it before that, in case IPVanish will work again.

            As for IPVanish, as promised, I'll look into that issue myself as well.

    2. Lilly says:

      Same , I even uninstalled it and reinstalled it

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